About Medimap

We’re transforming the way patients connect with healthcare providers by building a one-stop shop for easy access to care in their community. Founded in 2015, Medimap is the leading healthcare navigation platform in Canada and has been used by more than 12 Million Canadians. Following our recent funding we're rapidly expanding across geographies and markets and looking for talented individuals who have a passion for helping others.

Why you'll love working here:

Fully remote! (work from anywhere in Canada)
Flexible working hours
Competitive Benefits
Competitive Pay
Mission-driven & highly collaborative environment
Would thrive in a small CS team and are excited to build our customer operations from the ground up

About the Customer Success Representative Position

As a member of our customer success team you will be the face of our company, delivering a world class customer experience to patients and healthcare providers across Canada. You will be responsible for communicating product information to customers and resolving any emerging problems that our customers might face. You are someone who is genuinely excited to help customers and a confident problem-solver.

Responsibilities:

Be the primary point of contact for Medimap's customers, including patients and healthcare providers, to help resolve issues and answer questions
Onboard new customers and ensure they have a smooth transition onto our platform
Act as the owner of your own book of business
Build and maintain relationships with customers to understand their needs and gather feedback on our products and services
Ensure customers are receiving and understand the value being delivered by our platform.
Work closely with our development and product teams to ensure that customer feedback is incorporated into future product improvements
Develop and maintain a deep understanding of Medimap's products and services to provide effective and efficient support to customers
Create and maintain customer success materials, such as user guides, FAQs, and training materials
Proactively identify potential issues and work with customers to resolve them before they become problems
Collaborate with our sales and marketing teams to help onboard new customers and promote Medimap's products and services

Qualifications:

Bachelor's degree or equivalent experience in a relevant field (e.g., business, communications, healthcare)
1-2+ years of experience in a customer success or similar role, ideally in a healthcare or technology industry
Ability to work independently, take ownership, and enjoy operating in a face-paced startup environment
Excellent communication skills, including the ability to explain technical concepts to non-technical audiences
Strong problem-solving skills and ability to work independently and as part of a team
Experience with customer success tools, such as CRM software, and the ability to learn new tools quickly
Passion for providing exceptional customer service and helping people access healthcare services